The USRN Manager oversees and coordinates the nursing staff's daily activities, ensuring high standards of care are maintained in accordance with federal, state, and local regulations. The role involves staff management, patient care coordination, policy implementation, and continuous improvement of nursing practices. The USRN Manager serves as a liaison between nursing staff, patients, and administration.
Responsibilities:
• Responsibility of Direct reports: Telephone counselors team split across IRE/UK
• Responsibility for the line management of the TC’s in UK / IRE and all related functions.
• Support and guidance for clinical operational focus to the Senior Telephone counselors.
• Supporting the oversight of the day-to-day clinical operations of the service
(Telephone counsellors/ STC/ relevant support to SR’s) supporting clinical alignment within operations.
Overview of EAP Supervisor Duties:
Line Management of Telephone Counsellors
Performance Management of Telephone Counsellors
Supervision of the team
Team Recruitment
Rota Management
Clinical Case Escalation
Qualifications:
Educational Attainment - Masters in Psychology; License in Psychology
Leadership experience for at least 6 years; 4- 7 years Sup - 2-3 years into Leadership; 7-12 years -
Manager - 2-3 years team management
Knowledge of EAP services
Strong business acumen and professional presentation
Strong conflict resolution skills and customer focus
Strong written and verbal communication skills
Proficiency in MS Office applications
Strength and experience in data analysis, planning, organization, accuracy, problem solving, prioritization and rapid execution of multiple tasks
Proven ability to effectively communicate with all levels within the organization and be able to form effective collaborations with others
Salary:
PHP 80,000 - PHP 140,000 Basic Salary
+PHP 3,600 Allowance
Sites:
QC, Taguig, Makati, Muntinlupa, Cebu, Davao
Work setup:
Night Shift
Observes US Holidays
Hybrid
