A Service Delivery Manager – Collections oversees the efficient delivery of collection services, ensuring alignment with organizational goals and client expectations. They manage daily operations, monitor key performance indicators (KPIs), and ensure compliance with service level agreements (SLAs). Their role involves leading and mentoring collection teams, identifying and resolving service delivery issues, and implementing continuous process improvements to enhance service quality and client satisfaction. Additionally, they liaise with internal and external stakeholders to maintain smooth service delivery and address any escalations promptly.
Work Setup:
Onsite - Eton Centris, QC
Salary:
150,000
Qualifications:
Bachelor's degree from an accredited institution.
A minimum of 15 years of relevant experience, with at least 5 years in a leadership or managerial role overseeing collections within a Business Process Outsourcing (BPO) environment.
