A Senior Analyst – Workforce Management (WFM) is responsible for overseeing workforce planning, scheduling, and forecasting to ensure optimal staffing levels and operational efficiency. They analyze historical data and current performance metrics to identify trends, create accurate forecasts, and develop strategies to meet business needs. The role involves preparing and presenting reports on workforce efficiency, adherence to schedules, and performance, as well as collaborating with management to adjust strategies based on changing business requirements and staffing demands. Proficiency in data analysis tools such as Excel, Tableau, or Power BI is essential for this role.
Work Setup:
Onsite - Cebu
Salary:
30,000 - 40,000
Qualifications:
At least 4 years of experience in an operations service environment, with a minimum of 1 year in a Senior Analyst role.
Expertise in Workforce Management (WFM) is preferred.
Strong analytical skills with proficiency in tools such as Microsoft Excel (including Power Query), Power BI, dashboard creation in Excel, and PowerPoint presentations.
