As a Retail Specialist, you will assist customers with product inquiries, order processing, returns, exchanges, billing concerns, and shipping updates, resolving customer issues while delivering excellent service through phone, email, or chat.
Salary Range: Up to ₱28,400 (Up to ₱25,000 Basic + ₱3,400 Allowances)
Additional Perks: Enjoy Day 1 HMO and Life Insurance alongside night differential pay.
Work Setup:
Onsite - BGC, Taguig
Responsibilities
- Handle inbound and outbound customer interactions via phone, email, or chat.
- Assist customers with product information, pricing, promotions, and availability.
- Process orders, cancellations, returns, refunds, and exchanges.
- Track shipments and provide delivery status updates.
- Resolve customer complaints professionally and efficiently while documenting interactions in the CRM system.
- Meet quality assurance, productivity, and customer satisfaction (CSAT) goals in compliance with company standards.
Qualifications
- At least a High School Graduate or Senior High School Graduate.
- At least 1 year of international BPO experience handling multiple channels (chat, email, and voice).
- Excellent verbal and written English communication skills.
- Strong customer service, multitasking, and problem-solving abilities.
- Willingness to work onsite in BGC, Taguig.
