As a Quality Analyst, you will evaluate performance, identify opportunities for improvement, and work closely with Operations and other stakeholders to ensure accuracy, compliance, and consistent service quality in a fast-paced healthcare BPO environment.
Salary Package: ₱26,500 – ₱36,000 Base Salary + ₱3,000 Allowance
Additional Perks: 10% night differential, performance growth opportunities, and engaging company activities!
Work Setup: Onsite | Clark, Pampanga
Responsibilities
- Monitor and evaluate calls, transactions, and processes to ensure strict compliance with quality standards and healthcare/RCM requirements.
- Conduct regular quality audits, accurately document findings, and track KPIs, quality scores, and performance trends.
- Identify performance gaps, recurring issues, and process improvement opportunities, providing timely, constructive, and actionable feedback.
- Collaborate with Operations and Training teams, participate in calibration sessions, and support continuous improvement projects.
Qualifications
- High School Graduate (Old Curriculum), Senior High School Graduate, College Undergraduate, or College Graduate.
- At least 6 months to 1 year of experience as a Quality Analyst in a BPO environment.
- Healthcare BPO experience is highly preferred.
- Strong analytical, documentation, and communication skills with a keen eye for detail.
