A Phone Banker Specialist is responsible for providing excellent customer service over the phone, assisting customers with their banking needs, resolving issues, and providing information about banking products and services. The role requires strong communication skills, attention to detail, and the ability to handle a high volume of calls efficiently.
Salary and Benefits:
22,000 to 35,900 Salary Package
HMO upon joining the company (plus free 3 dependents )
Retirement Plan after 5 years of stay in the company
Life Insurance on day 1
Internal Promotion
Annual Increase (Performance-based)
15% Night Differential (Covers 10:30 pm to 6 am shift)
Requirements:
Must be willing to work onsite (BGC, Taguig) and in an environment that requires 100% phone-based customer interaction.
Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the internet, and maneuvering in a window-based environment strongly preferred
Fresh Graduates/College Graduates in any field are accepted with or without BPO experience
Completed at least 2 years in college or high school graduates with 1 year of customer interfacing work experience
Completed a 2-year vocational course/certificate course with 1-year customer interfacing work experience
Good to Excellent English communication skills
Exceptional customer service orientation
Willing to work on shifting schedule
