The Operations Manager oversees service delivery, meeting client KPIs and regulatory compliance. Responsibilities include managing operations, resolving client complaints, contributing to product development and project management, implementing operational improvements, and handling financial management. The role also involves leading a team with a focus on performance reviews and employee engagement. The ideal candidate excels in client relationship management, adheres to standards, and maintains high-quality operations while adapting to evolving needs.
Salary: 70,000 - 120,000
Work setup:
Work onsite - Makati
Shifting schedule
Requirements:
Bachelor’s degree in Business, Finance, Economics, Legal Management, or Communicatio.
5 to 10 years of expertise in AML Compliance and Transaction Monitoring, including Due Diligence (KYB/KYC, etc.).
At least 3 years of leadership or management experience.
Advanced proficiency in MS Office Suite; experience with G Suite (Google) is a plus.
Strong verbal and written communication skills.
Outstanding cognitive, comprehension, and analytical abilities.
Proven business acumen and persistence in achieving long-term goals.
In-depth knowledge of Digital Banking, Payments, and Remittance sectors.
Demonstrated eagerness to understand the commercial impact of services and product development.
Ability to engage deeply with complex topics.
