An IT Service Desk - Tier 2 Technician provides advanced technical support for more complex issues that Tier 1 cannot resolve. They handle escalated incidents, perform in-depth troubleshooting, and work on problems related to hardware, software, and network systems. Tier 2 technicians may also assist with system configurations, manage user accounts, and implement solutions to prevent future issues. They collaborate with other IT teams to resolve complex problems, ensuring a high level of service and user satisfaction.
Work Setup:
Work onsite - Eton Centris, Quezon City
Graveyard Shift
Requirements:
Must be a college graduate
Must have 2-3years of experience as a TSR or IT Service Desk
Must have prior experience with Service Now or Active Directory
Must have an IT Service Desk Level 2 support experience in a BPO setting
Must be willing to work onsite
Must be amenable to work in shifting schedules
