The IT Service Desk Specialist is responsible for providing technical support and troubleshooting for end-users, ensuring seamless IT operations within the organization. This role involves diagnosing and resolving hardware, software, and network issues, managing user accounts, and escalating complex problems to higher support levels as needed. The specialist will also assist with system updates, security protocols, and documentation of IT incidents. Strong problem-solving skills, customer service orientation, and the ability to work in a fast-paced environment are essential for success in this role.
Work setup:
Onsite - Quezon City
Salary:
25,000 -27,000
Qualifications:
Minimum of 1 year and 6 months of relevant experience in IT support or a similar role.
Proficient in software and hardware troubleshooting, with hands-on experience using ServiceNow (SNOW), Active Directory, MS365, VPN, and Citrix.
Demonstrated experience in a BPO environment providing international voice support.
Good to excellent communication skills, both verbal and written, ensuring effective user support and issue resolution.
