A Helpdesk Technician – German Bilingual provides technical support and troubleshooting assistance to German-speaking clients or users. They handle hardware, software, and network-related issues via phone, email, or chat, ensuring timely resolution and excellent customer service. The role requires strong communication skills in both German and English, technical knowledge of common IT systems, and the ability to diagnose and resolve problems efficiently. They document issues, escalate complex cases, and collaborate with IT teams to maintain service quality and user satisfaction.
Work setup:
Hybrid - Pasay
Salary:
60,000 - 80,000
Qualifications:
Fluent in German and English (verbal and written)
Open to native and non-native German speakers
At least 6 months to 1 year experience in BPO/ITO or a similar helpdesk/technical support role
Strong communication and problem-solving skills
Basic technical knowledge in IT systems and troubleshooting preferred
Ability to work in a fast-paced, shifting schedule environment
Compensation and Benefits:
10% Night Differential
Life and Accident Insurance Coverage upon hire
Php 500 Monthly Perfect Attendance Bonus (upon regularization)
Php 10,000 Annual Performance Bonus (upon regularization)
HMO Coverage and Leave Credits (upon regularization)
