As an RCM Trainer, you will lead the development and delivery of training programs for new hires and existing employees within the Healthcare Revenue Cycle Management (RCM) business. You will ensure employees are equipped with the knowledge and skills needed to perform efficiently while driving continuous improvement in training quality and operational performance.
Salary Package: ₱42,000 – ₱45,000 Basic Salary
Additional Perks: Comprehensive healthcare coverage.
Work Setup: Onsite - Makati | Muntinlupa
Responsibilities
- Deliver engaging training programs for new hires and tenured employees through classroom, virtual, and on-the-job sessions.
- Develop and update training materials, curriculum, and learning modules while assessing training effectiveness.
- Conduct training needs analysis (TNA/TNI), track trainee performance, and provide coaching for bottom-performing employees.
- Partner with Operations, Quality, and Management to improve training outcomes and maintain up-to-date knowledge of RCM processes.
Qualifications
- At least 2 years of BPO Healthcare AR Collections experience, with provider-side (hospital) experience.
- Familiarity with UB Claims and UB-04 Forms, plus experience calling insurance payers to verify claims, follow up on unpaid claims, and resolve payment disputes.
- At least 2nd year college undergraduate with strong knowledge of Healthcare Revenue Cycle Management (RCM).
- Excellent communication, presentation, and coaching skills (previous training or facilitation experience is a plus but not required).
- Willing to work onsite in Makati or Muntinlupa on a graveyard shift.
