Healthcare Customer Care Specialist

The Healthcare Customer Care Specialist assist customers with healthcare-related concerns, answer questions about their accounts and benefits, and provide excellent customer service over the phone.

Work Set up:
Onsite - Ortigas, Pasig

Benefits:

• Non-taxable Allowances

• Quarterly Incentive Plan

• 15 days Vacation Leave (VL) & 10 days Sick Leave (SL)

• 3 days Bereavement Leave

• Group Life Insurance Coverage (Day 1)
• HMO coverage (Day 1) with 2 dependents

• 12% Night Differential

• Retirement Plan

Responsibilities:

• Handle inbound customer service calls,
overage, and account information.

• Assist customers with their concerns and provide appropriate solutions.

• Ensure every customer interaction is handled professionally and courteously.
• Accurately document customer concerns and resolutions.

• Follow company policies and quality standards.

• Meet attendance, productivity, and performance expectations.

Qualifications

• High School Graduate or equivalent with at least 6 months of BPO experience handling an international account.
• College Graduate with or without work experience.
• 
Average to Good English communication skills.
• Basic computer navigation skills.
• Amenable to work onsite.
• Willing to work on a shifting schedule.