As a fraud specialist or representative, your primary responsibility is to detect, prevent, and mitigate fraudulent activities within a particular organization.
Job Descriptions:
- Monitor transactions, accounts, and activities for suspicious or fraudulent behavior using various detection tools and techniques.
- Analyze patterns, trends, and anomalies to identify potential instances of fraud, including unauthorized transactions, identity theft, account takeovers, and other fraudulent activities.
- Conduct thorough investigations into suspected cases of fraud, gathering evidence, reviewing transaction records, and documenting findings.
- Collaborate with internal teams such as security, risk management, and legal departments to gather information and coordinate response efforts.
- Assess the level of risk associated with fraudulent activities and implement appropriate measures to mitigate risks and minimize losses.
- Recommend and implement fraud prevention strategies, security controls, and fraud detection mechanisms to enhance the organization's defenses against fraudsters.
- Communicate with customers who may be affected by fraudulent activities, providing guidance, assistance, and support in resolving issues related to unauthorized transactions or identity theft.
- Educate customers about fraud prevention best practices, security measures, and warning signs of potential scams or phishing attempts.
- Document and report confirmed cases of fraud to relevant authorities, regulatory agencies, and law enforcement agencies as required by law.
- Maintain accurate records of fraud incidents, investigations, and resolutions for reporting, analysis, and audit purposes.
- Provide training and awareness programs for employees, customers, and stakeholders to increase awareness of fraud risks and promote a culture of vigilance and compliance.
- Stay updated on emerging fraud trends, techniques, and fraud detection technologies through ongoing training, professional development, and industry networking.
- Collaborate with internal teams, external partners, and industry organizations to share information, best practices, and insights on fraud prevention and detection.
- Work closely with financial institutions, payment processors, and other third-party service providers to identify and address potential vulnerabilities in the organization's systems and processes.
- Ensure compliance with relevant laws, regulations, and industry standards governing fraud prevention, consumer protection, data privacy, and financial services.
- Stay abreast of regulatory developments and changes in fraud-related legislation to ensure the organization's policies and procedures remain compliant.
- You will be joining in an in-house financial premium voice account and responsible in providing extraordinary customer service in bank account related matters
Qualifications:
- At least HS Graduate with 1 year international account/financial account experience
- Amenable to work full on-site with shifting or graveyard schedule at Taguig.
Perks and Benefits:
- Performance Bonus and many more!
