As a Fraud Prevention Specialist, you will protect customers by reviewing and verifying transactions, identifying suspicious account activity, and resolving fraud-related concerns. You will investigate potential fraud cases, provide excellent customer support, and ensure a safe and secure customer experience through phone, email, and system tools.
Salary Package: Up to ₱27,000
Additional Perks: Enjoy 20% night differential and Day 1 HMO with 2 free dependents.
Work Setup: Onsite - BGC, Taguig City
Responsibilities
- Review customer accounts and transactions for potential fraudulent activity.
- Investigate suspicious transactions and take appropriate action to prevent fraud.
- Assist customers with fraud-related inquiries via phone and email.
- Verify customer information and account details while following company policies.
- Document all interactions and investigations accurately in the system and escalate complex cases when necessary.
- Deliver excellent customer service while maintaining confidentiality, data security, and performance standards.
Qualifications
- High School / Senior High School Graduate or College Graduate.
- At least 6 months of international BPO experience if a High School Graduate; fresh graduates and newbies without call center experience are welcome if a College Graduate.
- 1 year of call center collections, customer service, or telemarketing experience is a plus.
- Proficient verbal and written English communication skills.
