Customer Service Associate

As a Customer Service Associate, you will serve as the heartbeat of our client relations, building your customer-facing career while handling inquiries, concerns, and requests across diverse accounts such as Financial Collection, Banking, Retail, Healthcare, and Shoe Apparel. You will be the trusted voice customers rely on, providing accurate information, effective solutions, and high-impact service in a fast-paced environment where your communication skills and problem-solving drive success.

Salary Package: Up to ₱37,000 Package + Performance Incentives

Additional Perks: Non-taxable allowances, HMO benefits, night differential pay, health insurance benefits, paid training, career growth opportunities, and employee wellness programs!

Work Setup:

• Onsite in Makati City

Responsibilities

• Deliver exceptional customer service by handling inquiries, concerns, and requests with professionalism and empathy.
• Be the voice customers can trust by providing accurate information, effective solutions, and a smooth, high-impact customer experience.
• Resolve concerns with confidence while following account procedures, service standards, and quality guidelines.
• Achieve performance goals by maintaining productivity, quality, and customer satisfaction targets while working effectively with the team.

Qualifications

• High School (Old Curriculum), Senior High School Graduate, or completed 2nd-year college with no back subjects for selected accounts.
• Minimum of 5 months of BPO experience required.
• Good English communication skills and customer-focused mindset, with willingness to work onsite at One Makati on a shifting schedule.