As a Customer Experience Representative, you will serve as the heartbeat of our client relations, supporting premier Healthcare and Telco accounts. You will guide customers through solutions, resolve concerns with confidence, and turn everyday interactions into seamless, high-impact service experiences in a fast-paced environment where your communication skills and problem-solving drive success.
Salary Package: ₱17,000 – ₱31,000
Work Setup: Onsite - Davao | Shifting and Night schedules
Responsibilities
- Handle customer inquiries, concerns, and service requests professionally across available communication channels.
- Provide accurate information and effective solutions tailored to Healthcare or Telco account needs.
- Document customer interactions accurately, maintain data privacy, and update account information.
- Meet established quality, productivity, and customer satisfaction standards while collaborating with team members to resolve complex issues.
Qualifications
- At least a High School Graduate or Senior High School Graduate.
- For Healthcare: No BPO experience required; for Telecommunications: BPO experience is preferred.
- B2 English communication level with strong interpersonal skills.
- Willing and able to work onsite in Davao on a shifting schedule, with the ability to start ASAP preferred.
