CUSTOMER CARE SPECIALIST- AIRLINE RESERVATION

The Customer Care Specialist - helps passengers book flights, manage itineraries, and resolve travel issues via phone or online, using specialized systems to find schedules, fares, and handle payments, while also assisting with special needs, rebookings during disruptions, and ensuring compliance with airline policies for a smooth customer journey. Key duties involve booking/modifying tickets, answering inquiries, upselling services (insurance, seats), and managing passenger records with strong problem-solving and communication skills in a fast-paced environment. 

Work Setup:
Onsite - CEBU IT PARK

Qualifications

• Must be a Senior High School Graduate or at least 2nd year level in college with 6 months BPO exp. Fresh Graduates are welcome to apply, and candidates may have experience with or without prior BPO experience.
• Must possess good communication skills in English (verbal and written) and demonstrate a professional and empathetic demeanor suitable for a healthcare environment.
• Must be willing to work on-site and amenable to shifting schedules (which may include nights, weekends, and holidays) to support operational needs.