A Credit Card Claims Specialist handles inquiries and disputes related to credit card transactions. They assist customers in filing claims for unauthorized charges, billing errors, or transaction issues, ensuring timely and accurate resolution. The role involves reviewing account activity, verifying claim details, and providing updates to customers throughout the process. CSRs in this role must be detail-oriented, possess strong communication and problem-solving skills, and ensure compliance with regulatory and bank policies while maintaining excellent customer service standards.
Work setup:
Onsite - Quezon City
Salary:
32,000
Qualifications:
At least 2 years of college completed
Minimum 1 year of BPO experience in claims, reimbursements, or dispute resolution
Experience in credit card or financial accounts preferred
Strong analytical and investigation skills
Excellent spoken and written communication skills
Proficient in using CRM tools and handling multiple systems
Detail-oriented with strong documentation and organizational skills
