The Customer Care Specialist - helps passengers book flights, manage itineraries, and resolve travel issues via phone or online, using specialized systems to find schedules, fares, and handle payments, while also assisting with special needs, rebookings during disruptions, and ensuring compliance with airline policies for a smooth customer journey. Key duties involve booking/modifying tickets, answering inquiries, upselling services (insurance, seats), and managing passenger records with strong problem-solving and communication skills in a fast-paced environment.
Work Setup:
Onsite - CEBU IT PARK
Qualifications
- Must be a Senior High School Graduate or at least 2nd year level in college with 6 months BPO exp. Fresh Graduates are welcome to apply, and candidates may have experience with or without prior BPO experience.
- Must possess good communication skills in English (verbal and written) and demonstrate a professional and empathetic demeanor suitable for a healthcare environment.
- Must be willing to work on-site and amenable to shifting schedules (which may include nights, weekends, and holidays) to support operational needs.
The Customer Care Specialist - Healthcare is a crucial front-line role responsible for providing compassionate and effective support to customers within the healthcare sector. This position involves managing inquiries, navigating service information, and resolving issues with empathy and professionalism. We are seeking motivated individuals with strong communication skills who are eager to make a difference in customer well-being.
Work Setup:
Onsite - Quezon City
Qualifications
- Must be a Senior High School (SHS) Graduate or have completed at least 2nd year level in college. Fresh Graduates are welcome to apply, and candidates may have experience with or without prior BPO experience.
- Must possess good communication skills in English (verbal and written) and demonstrate a professional and empathetic demeanor suitable for a healthcare environment.
- Must be willing to work on-site and amenable to shifting schedules (which may include nights, weekends, and holidays) to support operational needs.
The Customer Support Specialist is responsible for delivering world-class support and service to a broad, international customer base. This voice-based role requires exceptional communication skills and a proven track record of handling customer interactions with professionalism, empathy, and efficiency. You will be the primary point of contact, resolving inquiries and ensuring a consistently positive experience across different time zones.
Work Setup:
Onsite - Quezon City
Salary: 25,000
Qualifications
- Must be a High School Graduate and possess at least 1 year of continuous experience in a BPO voice-based international account environment.
- Excellent command of the English language, both written and verbal, with a clear and neutral accent suitable for international customers.
- Proficiency in navigating multiple computer systems and applications simultaneously while speaking with customers.
- Demonstrated ability to manage complex calls, maintain a professional and empathetic demeanor, and resolve issues effectively under pressure.
The Customer Service Banking Associate is a vital role responsible for providing exceptional financial support and customer service exclusively through phone interactions. This position handles various customer inquiries, transactions, and banking service issues, ensuring a professional and positive experience while adhering to all established guidelines.
Work Setup:
Onsite - Taguig
Salary: 19,000 - 21,000
Qualifications
- Must meet one of the following criteria: College Graduates in any field (with or without BPO experience); High School Graduates or individuals who have completed at least 2 years in college, provided they have 1–2 years of customer-facing work experience; or completed a 2-year vocational/certificate course and have 1–2 years of customer-facing work experience.
- Must be willing to work on-site and operate exclusively in a 100% phone-based customer interaction environment.
- Strong proficiency with basic computer functions is highly preferred, including keyboard and mouse usage, launching applications, navigating a Windows environment, and conducting internet searches.
- Possesses good to excellent English communication skills (verbal and written).
- Demonstrates an exceptional customer service orientation and a strong desire to help others.
- Must be willing to work on a shifting schedule (which may include nights, weekends, and holidays).
The Customer Care Specialist - Healthcare is responsible for providing high-quality assistance and support to customers within the healthcare domain. This role involves handling inquiries, resolving issues, and ensuring seamless communication to maintain exceptional service standards.
Work Setup:
Onsite - Cebu
Salary: 14,000 - 20,000
Qualifications
- Must have completed Senior High School (K-12 graduate), or completed at least two years (four semesters) of college, or hold a College Degree in any field.
- No prior BPO experience is required! We welcome fresh graduates and career shifters ready to learn.
- Must possess excellent verbal and written communication skills in English, with a professional and compassionate phone demeanor.
- Strong listening skills and the ability to empathize with customers while clearly explaining complex healthcare information.
The Team Lead is responsible for overseeing the daily operations and performance of a team, ensuring that all key metrics and client expectations are met. This role involves providing leadership and guidance, fostering a collaborative and high-achieving environment, and serving as the primary point of contact for a client. The ideal candidate has a strong background in a specific account type, a proven ability to manage team dynamics, and is skilled in direct communication with stakeholders and leadership.
Work setup:
Onsite - Cebu
Qualifications
- Must be a college graduate.
- Experience handling a financial or billing account as a Team Lead is essential.
- Requires at least 2 to 4 years of experience as a Team Lead.
- Must be able to lead a team of 15 to 20 associates.
- Proven ability to communicate directly with clients.
- Must be able to provide daily performance reports to both leadership and the client.
- Ability to coach the team on effective sales practices.
- Must be able to lead by example and through practical experience.
A Communication & Soft Skills Trainer is responsible for designing, developing, and delivering training programs to enhance employees' communication, interpersonal, and professional skills. They assess training needs, create engaging content, conduct workshops, and provide coaching to improve verbal and written communication, customer service, conflict resolution, and leadership abilities. The trainer ensures employees develop confidence and adaptability in workplace interactions, contributing to overall team performance and business success.
Work setup:
Onsite - Cebu
Qualifications
- At least five years of experience in a training role within the BPO industry is required.
- Proven experience in creating and developing training modules from scratch is essential.
- Must have hands-on experience in the mortgage sector.
- Demonstrated success in coaching and mentoring teams to enhance their performance and skills.
- The candidate must be able to start immediately.
A Quality Analyst is responsible for evaluating technical support interactions, processes, and systems to ensure they meet and exceed quality and performance standards. The analyst also develops quality reports, assists in calibration sessions, and collaborates with operations to drive continuous improvement. Strong analytical skills, a solid understanding of ITSM tools, and excellent communication are essential for success in this position.
Work setup:
Onsite - Quezon City
Qualifications
- At least two (2) years of experience as a Quality Assurance Analyst.
- Must have a background as a former IT Helpdesk or Technical Support agent, preferably from a BPO company.
- Strong understanding of ITSM (Information Technology Service Management) tools.
- Excellent analytical, communication, and interpersonal skills.
- Experience with quality monitoring tools and reporting platforms (e.g., Excel, PowerBI).
