The Data Engineer is responsible for designing, developing, and maintaining scalable data pipelines and architectures that support business analytics and data-driven decision-making. This role involves integrating data from various sources, ensuring data quality, and optimizing storage and processing for efficient retrieval and analysis. The Data Engineer collaborates closely with data scientists, analysts, and business stakeholders to understand requirements and implement robust ETL processes using modern data processing frameworks and cloud platforms. Strong programming skills, proficiency in SQL and scripting languages, and a keen eye for detail are essential for ensuring reliable and secure data operations in a fast-paced environment.
Work setup:
Onsite - Makati
Salary:
36,000 - 50,000
Qualifications:
College Graduate.
Expertise in databases (SQL and/or NoSQL) and adherence to data engineering best practices.
Proficiency in SQL and additional programming languages.
Experience in data modeling for data warehouses and data lakes, including designing efficient data storage schemes.
Strong expertise in using data engineering and DBMS software tools.
Proven experience in building and optimizing data pipelines, architectures, and datasets.
Background in software development.
The German Bilingual Service Desk Specialist is responsible for providing comprehensive technical support in both German and English, ensuring that all IT-related issues are promptly and effectively resolved. This role serves as the first point of contact for end-users, managing incidents and service requests through ticketing systems, and collaborating closely with IT teams to diagnose and troubleshoot hardware, software, and network problems. Adhering to ITIL best practices, the specialist maintains detailed documentation, escalates complex issues when necessary, and ensures clear, professional communication with all stakeholders in a fast-paced environment.
Work setup:
Onsite - Alabang, Muntinlupa
Salary:
62,000 - 78,000
Qualifications:
Must be fluent in speaking, writing, and reading German.
For foreign applicants: At least 1 year of customer-facing work experience from any industry; for local applicants: at least 1 year of BPO experience as a German speaker.
Service desk experience is a significant advantage, though not required.
Must be conversant in English as a secondary language.
The Italian Bilingual Service Desk Specialist is responsible for delivering high-quality technical support to both Italian and English-speaking end-users, ensuring prompt resolution of IT incidents and service requests. This role involves diagnosing and troubleshooting hardware, software, and network issues, managing tickets through established IT service management tools, and escalating complex problems as needed. The specialist will maintain detailed documentation, collaborate with cross-functional teams, and adhere to ITIL best practices, all while ensuring exceptional customer service and clear communication in a dynamic, fast-paced environment.
Work setup:
Onsite - Alabang, Muntinlupa
Salary:
72,000 - 88,000
Qualifications:
Must be fluent in speaking, writing, and reading the Italian language.
Minimum of 1 year of customer-facing work experience in any industry.
For foreign applicants: at least 1 year of BPO experience as a bilingual Italian speaker serving local clients.
Experience in a service desk environment is a significant advantage, though not required.
Must be conversant in English as a secondary language.
The Senior Operations Manager (BPO) is responsible for driving operational excellence in a dynamic, fast-paced environment. This role oversees daily operations, optimizes workflows, and ensures adherence to service level agreements while implementing strategic process improvements. The manager leads cross-functional teams, manages resources efficiently, and collaborates with stakeholders to align operational strategies with business objectives. Strong leadership, analytical skills, and effective communication are essential to foster a culture of continuous improvement, maintain high-quality service delivery, and achieve overall operational success.
Work setup:
Onsite - Cebu
Salary:
220,000 - 230,000
Qualifications:
College Graduate in any discipline.
Comfortable working in a 24/7 shift environment.
14+ years of experience in the BPO industry.
Proven experience in managing call center operations, with a preference for candidates with banking customer service experience.
Demonstrated experience in managing contact centers with a workforce of 250+ FTE.
Strong ability to build and motivate teams.
Solid understanding of regulatory guidelines and laws applicable in the banking industry.
Proven capability to manage client escalations and maintain strong client relationships.
General working knowledge of accounting, financial spreading, and credit risk analysis.
Excellent oral and written communication, listening, and interpersonal skills.
Strong people management and problem-solving skills.
10-12 years of customer experience in non-financial services, fintech CX, or international banking CX.
Minimum of 9 years of experience in banking contact center operations.
The IT Service Desk Specialist is responsible for providing technical support and troubleshooting for end-users, ensuring seamless IT operations within the organization. This role involves diagnosing and resolving hardware, software, and network issues, managing user accounts, and escalating complex problems to higher support levels as needed. The specialist will also assist with system updates, security protocols, and documentation of IT incidents. Strong problem-solving skills, customer service orientation, and the ability to work in a fast-paced environment are essential for success in this role.
Work setup:
Onsite - Quezon City
Salary:
25,000 -27,000
Qualifications:
Minimum of 1 year and 6 months of relevant experience in IT support or a similar role.
Proficient in software and hardware troubleshooting, with hands-on experience using ServiceNow (SNOW), Active Directory, MS365, VPN, and Citrix.
Demonstrated experience in a BPO environment providing international voice support.
Good to excellent communication skills, both verbal and written, ensuring effective user support and issue resolution.
The Java Enterprise Edition (Java EE) Developer is responsible for designing, developing, and maintaining scalable and secure enterprise-level applications using Java EE technologies. This role involves building and optimizing server-side applications, integrating with databases, and implementing web services while ensuring high performance and reliability. The developer will work closely with cross-functional teams to analyze business requirements, troubleshoot issues, and enhance system functionality. Expertise in Java EE, JSP, Servlets, EJB, Hibernate, JPA, RESTful APIs, and application servers (such as WildFly, WebLogic, or Tomcat) is essential, along with strong problem-solving skills and experience in full software development lifecycle (SDLC) processes.
Work setup:
Onsite - Cebu
Salary:
35,000 - 80,000
Qualifications:
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Minimum of 2 years of experience in Java Enterprise Edition (Java EE) development, with a strong foundation in building enterprise-level applications.
Proficiency in software development design patterns, ensuring scalable, maintainable, and efficient code structures.
Familiarity with Java EE components such as JSP, Servlets, EJB, JPA, and Hibernate.
Strong problem-solving skills and the ability to work in a fast-paced, collaborative environment.
Excellent communication and analytical skills, with the ability to troubleshoot and optimize application performance.
The Java Spring Boot Developer is responsible for designing, developing, and maintaining high-performance, scalable, and secure applications using Java and Spring Boot. This role involves building RESTful APIs, integrating with databases, and ensuring efficient backend functionality to support business applications. The developer will collaborate with cross-functional teams to implement best practices, optimize application performance, and troubleshoot technical issues. Strong expertise in Java, Spring Boot, Microservices, Hibernate, and cloud technologies is essential, along with experience in writing clean, maintainable, and efficient code.
Work setup:
Onsite - Cebu
Salary:
30,000 - 40,000
Qualifications:
Proficiency in Core Java, Spring Boot, MySQL, and Docker.
Strong understanding of software development principles, including test-driven development (TDD), continuous integration (CI), and continuous delivery (CD).
Experience in writing unit tests and integration tests and integrating them with CI/CD pipelines and code coverage tools to ensure high-quality code.
Excellent organizational, communication, and interpersonal skills, demonstrating responsibility and reliability in a team environment.
Strong analytical and problem-solving skills, with the ability to work effectively in an unstructured, fast-paced environment.
Exceptional attention to detail, critical thinking skills, and the ability to troubleshoot and resolve technical issues efficiently.
At least 2 years of experience in Java development, with a minimum of 1 year of continuous experience in Java, Spring Boot, and Spring framework.
Nice-to-Have:
Experience with AWS Cloud Services and Microservices architecture.
Familiarity with Agile methodologies such as Scrum, Kanban, or Lean.
Knowledge of SHIP-HATS, the CI/CD component within the SG Government Tech Stack (SGTS).
Good-to-Have:
AWS certification (any level).
Experience with BPMN tools (Business Process Model and Notation).
Experience with DMN tools (Decision Model and Notation).
The Workforce Services Manager is responsible for overseeing workforce management strategies, including forecasting, capacity planning, scheduling, and real-time monitoring to ensure optimal staffing levels and operational efficiency. This role involves managing WFM tools, analyzing performance metrics, and collaborating with operations, HR, and leadership teams to align workforce strategies with business objectives. The Workforce Services Manager ensures service level agreements (SLAs) are met, identifies areas for improvement, and implements workforce optimization initiatives. Strong analytical skills, leadership capabilities, and expertise in workforce management tools are essential for success in this role.
Work setup:
Onsite - Quezon City
Salary:
100,000 - 120,000
Qualifications:
Bachelor’s degree in Business Administration, Operations Management, or a related field.
8–12 years of experience in Workforce Management, preferably within a BPO or high-volume operations environment.
At least 5 years of leadership experience, overseeing workforce planning, scheduling, and real-time management.
Extensive knowledge of forecasting and scheduling methodologies, ensuring optimal staffing levels and resource allocation.
Strong analytical and problem-solving skills, with the ability to interpret data and make strategic workforce decisions.
Experience working with workforce management tools such as CMS Avaya, eWFM, Blue Pumpkin/Impact 360, IEX, or Genesys.
Excellent communication and stakeholder management skills, with the ability to collaborate effectively with cross-functional teams.
Proven ability to drive workforce optimization strategies, improve efficiency, and meet service level agreements (SLAs).
The Workforce Management (WFM) Capacity Planner is responsible for forecasting, planning, and optimizing staffing levels to ensure operational efficiency and service level compliance. This role involves analyzing historical data, business trends, and workload patterns to develop accurate capacity plans, ensuring the right balance of resources to meet business demands. The WFM Capacity Planner collaborates with operations, HR, and finance teams to align workforce strategies with business objectives while proactively identifying risks and opportunities to improve productivity. Strong analytical skills, proficiency in workforce management tools, and the ability to adapt to dynamic business needs are essential for success in this role.
Work setup:
Onsite - MOA, Pasay
Salary:
42,000 - 47,000
Qualifications:
Minimum of 2 years of hands-on experience in Workforce Management (WFM) – Capacity Planning within a BPO setting.
At least 2 years of experience using Workforce Management tools such as CMS Avaya, RTA Tool, eWFM, Blue Pumpkin/Impact 360, IEX, or Genesys.
Strong understanding of forecasting, staffing, and resource allocation to optimize workforce efficiency.
Excellent analytical and problem-solving skills with the ability to interpret data and make strategic decisions.
Ability to work independently and collaborate effectively with cross-functional teams.
Strong communication and organizational skills to ensure smooth workforce planning and execution.
The Compliance Manager in a BPO setting is responsible for ensuring that the organization adheres to all regulatory requirements, industry standards, and internal policies. This role involves developing, implementing, and monitoring compliance programs to mitigate risks, prevent violations, and ensure business operations align with legal and contractual obligations. The Compliance Manager conducts audits, risk assessments, and training programs to educate employees on compliance matters while collaborating with leadership to address regulatory changes. They also handle incident investigations, reporting, and corrective action planning to maintain ethical and legal business practices. Strong analytical, problem-solving, and communication skills are essential to succeed in this role.
Work setup:
Onsite - MOA Pasay
Salary:
70,000 - 80,000
Qualifications:
5+ years of experience in the Compliance field within a BPO setup.
3+ years of experience in a managerial role.
Reviews, prepares, and ensures green status in statutory, external, and internal audits, including Sarbanes-Oxley (SOX) audits and Entity Level Controls audits.
Develops and releases the Compliance Status Dashboard for HR business units.
Collaborates with HR and Operations to ensure the effective implementation of HR policies and practices.
