As a Bilingual Customer Support Representative, you will serve as a vital bridge between our global clients and our brand, delivering exceptional frontline support in both English and your designated specialization. You will guide customers through complex inquiries, resolve account concerns with cultural nuance and confidence, and turn every interaction into a seamless, high-impact service experience within a fast-paced environment where your communication mastery and problem-solving drive success.
Salary Range: ₱52,000 – ₱100,000 (includes basic salary and language premium)
Additional Perks:
- ₱20,000 Sign-On Bonus (payout schedule discussed during the process)
- 10% Night Differential
- HMO upon regularization with eligibility to enroll up to 5 dependents
- Performance incentives and regular allowances
Work Setup:
Onsite - Quezon City
Responsibilities
- Provide frontline customer support to global clients through various communication channels, utilizing both English and your designated language proficiency.
- Handle complex inquiries, troubleshoot account concerns, and deliver tailored, high-quality service solutions.
- Document customer interactions accurately and maintain stringent service level standards.
- Collaborate with internal teams to escalate and resolve issues promptly while representing the company brand with excellence.
Qualifications
- Fluent in English and at least one of the available specialized languages: Spanish, Korean, Thai, Cantonese, Japanese, Mandarin, or Khmer.
- At least a High School Graduate or Senior High School Graduate.
- Minimum of 1 year of relevant customer service experience.
- Expat candidates are warmly welcome to apply provided they hold a valid work visa and complete employment documents.
- Flexible and amenable to working onsite in Fairview, QC on a shifting schedule.
