As an Assistant Manager for Operations, you will provide critical leadership and direction to our Property & Casualty (P&C) Insurance team, ensuring operational targets are consistently achieved while maintaining the highest standards of service quality, productivity, and regulatory compliance.
Salary Package: ₱40,000 – ₱50,000 Basic Salary
Additional Perks: 10% night differential, Day 1 HMO with 1 free dependent
Work Setup: Onsite - Alabang | Bridgetowne
Responsibilities
- Provide day-to-day operational leadership to a high-performing team supporting P&C Insurance processes, monitoring performance against KPIs, SLAs, and quality targets.
- Coach, mentor, and develop Team Leaders and associates, conducting regular performance reviews and implementing targeted action plans.
- Partner closely with Quality, Training, and Workforce Management teams to streamline operations, handle complex escalations, and recommend process improvements.
- Support business reviews, manpower planning, resource utilization, and new process transitions while promoting a positive, accountable team culture.
Qualifications
- Completed at least 2nd Year College.
- Minimum of 3 years of relevant experience as an Assistant Manager or in a similar operations leadership role within a BPO environment.
- Strong and demonstrated background in the Property & Casualty (P&C) Insurance industry.
- Exceptional leadership, coaching, analytical, and communication skills, with flexibility for shifting schedules.
