A CSR - Airline account/Sales Account manages customer interactions related to flight reservations, travel inquiries, and airline service offerings, ensuring a smooth and satisfying client experience. They assist travelers with booking needs, fare details, flight changes, and travel upgrades while promoting airline products and value-added services. The role involves addressing sales-related concerns, identifying opportunities for upselling, and accurately processing transactions and documentation. Associates ensure compliance with airline procedures, handle customer feedback professionally, and support both service quality and revenue goals. They also collaborate with team members to maintain performance standards, enhance customer satisfaction, and contribute to a positive and productive work environment.
Work setup:
Onsite - Cebu
Salary:
20,000 - 23,000
Qualifications:
HS Grad / SHS Grad / College Grad
With at least 6 months to 1 year of Sales or BPO experience
Excellent communication and presentation skills
Outgoing and persuasive personality with strong negotiation skills
Strong sales and customer relationship management skills
