Customer & Technical Support Associate

As a Customer & Technical Support Associate, you will deliver essential support across customer care and basic technical troubleshooting channels. You will address client inquiries, guide users through service or account concerns, maintain precise interaction logs, and ensure a seamless, professional experience for every customer.

Salary Package: Up to ₱22,000 package

Additional Perks: Comprehensive HMO benefits, paid training, performance incentives, free shuttle service, free parking space, and paid leave benefits!

Work Setup:

• Onsite in Bel-Air, Makati City OR Silver City, Pasig City

(Shifting schedule)

Responsibilities

• Address customer inquiries and provide accurate account or service assistance across assigned communication channels.
• Provide basic technical support and troubleshoot client issues efficiently when applicable.
• Maintain accurate customer records and interaction details while consistently following quality standards and company procedures.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate.
• General Accounts: No prior BPO experience required (open to fresh graduates and first-time job seekers).
• Healthcare Account: Requires at least 6 months of healthcare BPO experience.
• Good English communication skills.
• Willingness to work onsite in Makati City or Pasig City on a shifting schedule.