Retail Customer Support Specialist

As a Retail Customer Support Specialist, you will assist retail customers with inquiries, orders, and account concerns through phone, email, or chat. You will focus on providing accurate product details, resolving customer issues efficiently, and delivering high-quality customer service while meeting standard performance targets.

Salary Package: Up to ₱25,000 package

Work Setup:

• Onsite at Cebu IT Park

(Shifting and Night Shift schedules)

Responsibilities

• Handle customer inquiries, orders, and product concerns professionally across phone, email, or chat channels.
• Provide accurate account information, troubleshoot product issues, and resolve complaints promptly.
• Document customer interactions in internal systems accurately while adhering to quality and operational standards.

Qualifications

• Open to High School / Senior High School Graduates, College Undergraduates (at least 2nd-year completed with no back subjects), and College Graduates.
• With or without prior BPO experience.
• Excellent English communication skills.
• Willingness to work onsite at Cebu IT Park on night/shifting schedules, with readiness to start ASAP.