As a Customer Experience Associate, you will serve as the heartbeat of our client relations, stepping into the BPO industry to assist customers, address their concerns, and provide reliable solutions. You will guide customers through challenges with a professional approach, ensure seamless communication, and deliver high-impact service in a fast-paced environment where your communication skills and problem-solving drive success.
Salary Package: Up to ₱28,000 + Rewarding Perks
Work Setup:
Responsibilities
- Assist customers by understanding their needs, providing timely support, and resolving service-related issues with a professional and helpful approach.
- Process customer requests and ensure information is properly updated within internal systems.
- Coordinate with relevant teams when concerns require further assistance while maintaining service quality and meeting daily performance expectations.
Qualifications
- High School (Old Curriculum), Senior High School (New Curriculum), or College Graduate.
- B2 English communication level with open eligibility for candidates with 0–6 months BPO/CCE experience (preferably with Telco or Financial account exposure, or a financial background).
- Civil Service Exam (CSE) passers are a plus.
- Willing and able to work onsite in Cebu City on a graveyard shifting schedule and ready to start ASAP.
