Customer Care Specialist – Premium Telco Account

As a Customer Care Specialist for a premium telecommunications account, you will serve as the heartbeat of our client relations, turning everyday inquiries into opportunities to build lasting brand loyalty. You will guide customers through solutions, resolve service concerns with confidence, and deliver high-impact service in a fast-paced environment where your communication skills and problem-solving drive success.

Salary Package: Up to ₱29,000 Salary Package

Additional Perks: Night differential, HMO coverage upon regularization, group life insurance, gym access, and career growth and internal promotion opportunities!

Work Setup:

• Onsite in BGC, Taguig City

Responsibilities

• Handle customer inquiries and concerns through appropriate support channels while providing accurate information regarding premium telco products and services.
• Assist customers with account and service-related concerns, documenting interactions and updating account information when needed.
• Follow company policies and quality standards to deliver a positive, high-impact customer experience on every interaction.

Qualifications

• High School (Old Curriculum) or Senior High School Graduate.
• At least 1 year of BPO experience required.
• Good English communication skills and amenable to working onsite on a shifting and graveyard schedule.