Customer Experience Specialist

As a Customer Experience Specialist, you will kickstart your career with a company that values growth, learning, and customer service excellence. You will serve as the trusted voice of our clients, assisting customers with telecommunications products, resolving inquiries with care, and ensuring a positive, high-impact service experience on every interaction.

Salary Package: Up to ₱30,000 Package + Performance Incentives

Additional Perks: HMO / health insurance, paid training and coaching, paid time off, sick leave, leave benefits, career development programs, wellness programs, and employee referral bonuses!

Work Setup:

• Onsite at Quezon City

Responsibilities

• Handle customer inquiries and concerns through appropriate support channels while providing accurate information regarding telco products and services.
• Assist customers with account and service-related concerns, documenting interactions and updating account information when needed.
• Follow company policies and quality standards to deliver a positive customer experience on every interaction.

Qualifications

• At least High School (Old Curriculum) or Senior High School Graduate.
• Experience requirements: Streaming Services requires below 5 months BPO experience; Healthcare, Insurance & Financial Collections requires 6 months BPO experience and up.
• Good English communication skills.
• Willing and able to work onsite in UP Ayala Technohub, Quezon City on a shifting schedule.