Entertainment & Connectivity Support

As a Entertainment & Connectivity Support, you will serve as the heartbeat of our client relations for premier telco and video streaming services. You will guide customers through troubleshooting, resolve account concerns with confidence, and turn everyday interactions into seamless, high-impact service experiences.

Salary Package: ₱20,000 – ₱25,000

Additional Perks: Allowances included in the package, night differential on top of the package, HMO upon regularization, and annual performance bonuses!

Work Setup: Onsite - BGC, Taguig

Responsibilities

• Handle customer inquiries and account concerns promptly across available communication channels.
• Provide accurate information and expert assistance regarding telco and video streaming services.
• Perform basic troubleshooting and resolve customer technical or service issues efficiently.
• Document customer interactions accurately and escalate complex concerns when necessary.
• Meet and maintain quality, productivity, and customer satisfaction standards.

Qualifications

• Open to candidates with no BPO experience needed; fresh graduates are warmly welcome to apply.
• At least a Senior High School Graduate or High School Graduate (Old Curriculum).
• Good English communication skills, customer-service oriented, and a strong willingness to learn.
• Flexible and amenable to working onsite in BGC on a shifting or graveyard schedule.