Assistant Manager | Insurance Account

As an Assistant Manager, you will lead high-performing teams to drive operational excellence, service level compliance, and customer satisfaction in a dynamic BPO insurance environment. You will leverage your industry expertise to mentor staff, optimize daily workflows, and champion a culture of continuous improvement and high achievement.

Salary Package: ₱40,000 – ₱50,000

Additional Perks: Day 1 HMO with 1 free dependent, performance-based annual salary increases and bonuses, and a 10% night differential!

Work Setup: Onsite - Alabang | Bridgetowne

Responsibilities

• Oversee daily team operations, ensuring all key performance indicators (KPIs), service level agreements (SLAs), and client expectations are consistently met or exceeded.
• Coach, mentor, and evaluate team members, fostering a collaborative, highly motivated culture centered on professional growth and accountability.
• Partner with senior leadership to streamline operational processes, resolve escalated issues, and implement strategic action plans for performance enhancement.

Qualifications

• Completed at least 2 years in College.
• Minimum of 3 years of solid leadership experience (Team Lead or managerial role) managing a BPO or shared services Insurance Account (covering Life, Health, Property & Casualty, or Claims).
• Proven track record of performance management, team coaching, and operational execution in a fast-paced environment.