Financial Services Support Specialist

As a Financial Services Support Specialist, you will deliver exceptional support to customers by assisting with inquiries related to financial products and services. You will connect through phone, chat, text, video, and other communication channels, providing timely solutions with professionalism and empathy in a fast-paced environment.

Salary Package: Up to ₱40,000 (Basic Salary + ₱2,800 Non-Taxable Allowance)

Additional Perks: Enjoy Day 1 HMO coverage with extended dependents, free life insurance, night differential, and access to state-of-the-art onsite amenities including a gym, shuttle service, and free parking.

Work Setup: Onsite - McKinley, Taguig

Responsibilities

• Support customers and resolve inquiries regarding financial products and services via phone, text, chat, video chat, and other communication channels.
• Navigate multiple computer systems efficiently while adhering to work guidelines, policies, and regulatory guidelines.
• Perform routine tasks such as answering questions, troubleshooting problems, and delivering a best-in-class customer experience.
• Collaborate with teammates and escalate complex issues to supervisors or senior staff when necessary.

Qualifications

• At least 6 months of customer service, financial services, or contact center experience. Experience in banking and financial services is a plus.
• Successfully completed at least 2 years of college education, hold an associate degree, or are a college graduate.
• Excellent communication, problem-solving, and interpersonal skills.
• Willing to work onsite in McKinley, Taguig, on a shifting schedule.