Telecommunications Customer Support Associate

As a Telecommunications Customer Support Associate, you will assist customers with mobile, internet, cable, or wireless service concerns. You will handle billing inquiries, account updates, technical troubleshooting, plan upgrades, service activation, and general customer support while providing an exceptional customer experience through voice interactions.

Salary Package: ₱20,000 – ₱25,000

Additional Perks: Enjoy a ₱2,500 welcome bonus, HMO and life insurance, and night differential.

Responsibilities

• Handle inbound customer service calls for telecommunications accounts.
• Assist customers with billing concerns, payments, and account inquiries.
• Troubleshoot basic mobile, internet, and cable service issues.
• Process plan upgrades, service activations, account changes, and cancellations.
• Educate customers about products, promotions, and available services while ensuring a positive experience.

Qualifications

• At least High School or Senior High School Graduate.
• With or without BPO experience—fresh applicants are welcome to apply.
• Strong English communication skills and basic computer navigation abilities.
• Willing to work onsite in BGC, Taguig City, on a shifting schedule including nights, weekends, and holidays.