As a Multilingual Collections Specialist, you will communicate with customers in Bahasa Indonesia, Cantonese (Hong Kong), Thai, Vietnamese, Khmer (Cambodia), or Mandarin to collect outstanding payments while delivering exceptional customer service. You will manage customer accounts, resolve payment or billing concerns, and ensure accurate documentation of all interactions, meeting collection and performance goals.
Salary: ₱52,212.67 – ₱113,346.00 (inclusive of language premium)
Work Setup:
Onsite - Quezon City
Additional Perks:
- ₱20,000 Signing Bonus (subject to company terms and conditions)
- 10% Night Differential
- HMO upon regularization
- Health Insurance
- Quarterly performance incentives and allowances
Responsibilities
- Communicate with customers using your assigned language via phone, email, or other channels.
- Follow up on outstanding payments and negotiate payment arrangements.
- Handle collections, payment follow-ups, and account inquiries.
- Resolve billing and payment-related concerns professionally.
- Maintain accurate documentation of customer interactions and payment activities.
- Escalate complex issues when necessary while ensuring timely resolution.
- Meet productivity, quality, and performance metrics while complying with company policies.
Qualifications
- Fluent in at least one of the following languages: Bahasa Indonesia, Cantonese (Hong Kong), Thai, Vietnamese, Khmer (Cambodia), or Mandarin.
- Strong verbal and written communication skills with the ability to speak fluently and naturally in a professional setting.
- Able to understand complex conversations and implied meanings.
- Working knowledge of English (training and client systems are in English).
- No prior BPO experience required! High School or Senior High School graduates with excellent language proficiency are encouraged to apply.
