The Customer Service Banking Associate is a vital role responsible for providing exceptional financial support and customer service exclusively through phone interactions. This position handles various customer inquiries, transactions, and banking service issues, ensuring a professional and positive experience while adhering to all established guidelines.
Work Setup:
Onsite - Taguig
Salary: 19,000 - 21,000
Qualifications
- Must meet one of the following criteria: College Graduates in any field (with or without BPO experience); High School Graduates or individuals who have completed at least 2 years in college, provided they have 1–2 years of customer-facing work experience; or completed a 2-year vocational/certificate course and have 1–2 years of customer-facing work experience.
- Must be willing to work on-site and operate exclusively in a 100% phone-based customer interaction environment.
- Strong proficiency with basic computer functions is highly preferred, including keyboard and mouse usage, launching applications, navigating a Windows environment, and conducting internet searches.
- Possesses good to excellent English communication skills (verbal and written).
- Demonstrates an exceptional customer service orientation and a strong desire to help others.
- Must be willing to work on a shifting schedule (which may include nights, weekends, and holidays).
