Team Lead

The Team Lead is responsible for overseeing the daily operations and performance of a team, ensuring that all key metrics and client expectations are met. This role involves providing leadership and guidance, fostering a collaborative and high-achieving environment, and serving as the primary point of contact for a client. The ideal candidate has a strong background in a specific account type, a proven ability to manage team dynamics, and is skilled in direct communication with stakeholders and leadership.

Work setup:
Onsite - Cebu

Qualifications

• Must be a college graduate.
• Experience handling a financial or billing account as a Team Lead is essential.
• Requires at least 2 to 4 years of experience as a Team Lead.
• Must be able to lead a team of 15 to 20 associates.
• Proven ability to communicate directly with clients.
• Must be able to provide daily performance reports to both leadership and the client.
• Ability to coach the team on effective sales practices.
• Must be able to lead by example and through practical experience.