A Customer Service Representative for the United Airlines account handles customer inquiries and provides assistance related to flight bookings, schedule changes, baggage concerns, and travel policies. They ensure a seamless and positive travel experience by delivering timely and accurate information, resolving issues efficiently, and maintaining high service standards. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Representatives also coordinate with internal teams and airline partners to support operational needs and customer satisfaction.
Work setup:
Onsite - Cebu
Salary:
25,000
Qualifications:
College Graduate – with or without BPO/call center experience.
Senior High School Graduate – must have at least 6 months of call center experience.
College Undergraduate – must have at least 6 months of call center experience.
Excellent communication and problem-solving skills.
Basic technical know-how and adaptability to systems/tools used in a BPO setup.
Amenable to shifting schedules including night shifts, weekends, and holidays.
