A Quality Assurance Analyst is responsible for evaluating customer interactions, sales transactions, and support processes to ensure service quality and compliance with company standards. They review calls, chats, or system workflows, identify performance gaps, and provide actionable feedback to retail support teams. The role involves developing QA reports, assisting in calibration sessions, and collaborating with operations to drive continuous improvement. Strong analytical skills, attention to detail, and knowledge of retail operations or customer service are essential for success in this position.
Work setup:
Onsite - Cebu
Salary:
37,000
Qualifications:
Must hold a Bachelor’s degree in any field
At least 2 years of Quality Assurance experience in an international BPO setup
Proficient with computers, software applications, and phone systems
Strong operational knowledge of PowerPoint, Excel, and Word
Excellent coaching and feedback skills
High level of integrity and sound judgment
Solid understanding of quality evaluation and customer service metrics
Exceptional verbal and written communication skills
