The German Bilingual Service Desk Specialist is responsible for providing comprehensive technical support in both German and English, ensuring that all IT-related issues are promptly and effectively resolved. This role serves as the first point of contact for end-users, managing incidents and service requests through ticketing systems, and collaborating closely with IT teams to diagnose and troubleshoot hardware, software, and network problems. Adhering to ITIL best practices, the specialist maintains detailed documentation, escalates complex issues when necessary, and ensures clear, professional communication with all stakeholders in a fast-paced environment.
Work setup:
Onsite - Alabang, Muntinlupa
Salary:
62,000 - 78,000
Qualifications:
Must be fluent in speaking, writing, and reading German.
For foreign applicants: At least 1 year of customer-facing work experience from any industry; for local applicants: at least 1 year of BPO experience as a German speaker.
Service desk experience is a significant advantage, though not required.
Must be conversant in English as a secondary language.
