A Telecom Customer Support Associate is responsible for assisting customers with inquiries, issues, and service requests related to telecommunications products and services. They handle a variety of customer concerns, including technical support, billing inquiries, service activations, and troubleshooting. The role involves providing clear and accurate information, resolving problems efficiently, and ensuring customer satisfaction. Additionally, the Telecom Customer Support Associate may work with other teams to escalate complex issues, manage account updates, and ensure that services are running smoothly in alignment with customer expectations.
Work setup:
Onsite - Taguig
Salary and Perks:
Php 26,000 basic pay, plus Php 2,000 non-taxable allowance
Php 1,000 regularization allowance
Uncapped commissions
Php 25,000 new hire incentives
Weekly payout (every Saturday)
HMO and group life and accident insurance after one month
Annual performance/merit increase
Fast-track internal career growth opportunities
Additional benefits and more
Qualifications:
High school graduate
At least 6 months of BPO experience, preferably with a sales or telco background
Willing to work on flexible schedules
Willing to work onsite
Available to start immediately
Willing to work in McKinley Hill, Taguig
