A Workforce Manager is responsible for overseeing the scheduling, forecasting, and resource planning to ensure optimal staffing levels for a company’s operations. They analyze performance data, track key metrics, and collaborate with various departments to meet service level agreements and business goals. The role also involves managing a team, ensuring efficient workload distribution, and making adjustments to address any operational challenges. Additionally, a Workforce Manager identifies opportunities for process improvements and works to enhance overall workforce efficiency and productivity.
Work setup:
Onsite - Cebu
Salary:
35,000 - 40,000
Qualifications:
Candidate should have a Bachelor's Degree, a high school diploma, or be an undergraduate.
At least 2 to 4 years of relevant experience in Workforce Management (WFM) or Management Information Systems (MIS).
Strong proficiency in Excel, with experience in forecasting and scheduling.
