A Communication & Soft Skills Trainer is responsible for designing, developing, and delivering training programs to enhance employees' communication, interpersonal, and professional skills. They assess training needs, create engaging content, conduct workshops, and provide coaching to improve verbal and written communication, customer service, conflict resolution, and leadership abilities. The trainer ensures employees develop confidence and adaptability in workplace interactions, contributing to overall team performance and business success.
Work setup:
Onsite - Cebu
Salary:
30,000 - 40,000
Qualifications:
Graduate in any discipline from a recognized university.
5-6 years of experience in training is a must, with a focus on communication and soft skills for collections and customer service.
Excellent verbal and written communication skills, with the ability to train professionals at different competency levels.
Proven experience in coaching and mentoring teams for performance enhancement.
Certification in Training, Communication, or Soft Skills (e.g., Train-the-Trainer, NLP, or similar) is highly desirable.
Proficiency in using LMS platforms and training tools for content delivery and assessments.
Experience in customer engagement strategies and call handling best practices.
Knowledge of adult learning principles and behavioral coaching techniques.
