A Senior Analyst – MIS (Management Information Systems) is responsible for collecting, analyzing, and reporting on key business data to support decision-making and improve operational efficiency. They manage the creation and maintenance of reports, dashboards, and data visualizations using tools like Excel, Power BI, or Tableau. The role involves working closely with business leaders to understand data requirements, providing insights through detailed analysis, and ensuring accurate and timely delivery of business-critical information. Additionally, they may be involved in process improvements, system enhancements, and providing training on data systems to colleagues.
Work Setup:
Onsite - Cebu
Salary:
30,000 - 40,000
Qualifications:
At least 4 years of experience in an operations service environment, with a minimum of 1 year in a Senior Analyst role.
Previous experience in real-time monitoring or workforce management within a contact center or customer service environment is preferred.
