The Workforce Lead Assistant Manager oversees workforce management operations, ensuring efficient scheduling, forecasting, and real-time monitoring to meet organizational goals. They lead a team of workforce specialists, provide guidance, and ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs). This role involves analyzing data trends, optimizing resource allocation, and addressing operational challenges to maintain efficiency. Additionally, they collaborate with management to develop workforce strategies, create reports, and drive continuous improvements in workforce processes.
Work Setup:
Onsite - Pasay
Graveyard Shift
Salary:
45,000 - 65,000
Qualifications:
6-7 years of experience in the BPO industry.
2-3 years of experience as an Assistant Manager or Lead Assistant Manager in the workforce management space.
At least 2 years of people management experience.
Proficient in workforce management tools, including Erlang and OCC.
Preferably with a background in insurance campaigns.
Strong preference for candidates with extensive scheduler experience.
