A Workforce Management (WFM) Scheduler creates and manages staff schedules to ensure optimal coverage and meet operational needs. They analyze data, forecast workloads, and adjust schedules to address gaps while maintaining service levels. The role includes monitoring real-time adherence, providing staffing reports, and collaborating with teams to optimize workforce processes.
Work Setup:
Onsite - Cebu
Salary:
34,000 - 43,000
Qualifications:
At least 1 year of relevant experience in workforce management or scheduling.
Strong analytical and organizational skills.
Proficiency in WFM tools and software
Knowledge of forecasting, scheduling, and real-time monitoring.
Excellent communication and collaboration skills.
Ability to adapt to dynamic environments and meet deadlines.
Basic understanding of call center operations is a plus.
