The Online Support Specialist role involves managing customer interactions across various social media platforms, ensuring timely and effective responses to inquiries, complaints, and feedback. Responsibilities include monitoring social media channels, providing excellent support, resolving issues, and fostering positive customer experiences. This position requires strong communication skills, problem-solving abilities, and a deep understanding of social media trends to represent the brand professionally and maintain customer satisfaction.
Work Setup:
Onsite - Makati
Two consecutive days off
Salary and Benefits:
₱21,000 basic salary + ₱2,000 Allowance
Life Insurance starting on Day 1
HMO coverage, including two dependents, free upon regularization
Free shuttle service
Sick leave convertible to cash
Additional ₱1,000 added to the basic salary upon regularization
20% night differential
Signing Bonus: 20,000
Qualifications:
High School Graduate or K12 Graduate
At least 6 months of industry experience
Preference for candidates with: Telecommunications (Telco) experience or Background in supporting Australian programs
