An IT Service Desk Technician/Analyst provides first-line technical support to end-users, addressing issues related to hardware, software, and networks. They diagnose and resolve technical problems, manage incident tickets, and ensure timely resolution or escalate to higher-level support when necessary. Their goal is to ensure efficient and effective IT service delivery to the organization.
Work Setup:
Work onsite - Eton Centris, Quezon City
Graveyard Shift
Requirements:
Must be a college graduate
Must have 2 years of experience as a TSR or 1-year experience as an IT Service Desk
Must have good communication skills
Must be willing to work onsite
Must be amenable to work in shifting schedules
